Refund policy
RETURN POLICY
Returns are only accepted if there is a fault or defect with the product.
Any issues must be reported within 24 hours of delivery, otherwise we unfortunately cannot accept the return.
If you believe there is a fault with your order, please email bomdiggity.adventures@gmail.com with:
- Your order number
- A description of the issue
- Clear photos showing the defect
Returns will not be accepted for:
- Change of mind
- Incorrect size selection
- Digital products
EXCHANGE POLICY
Exchanges are only accepted if you contact us within 24 hours of receiving your order.
To request an exchange, please email bomdiggity.adventures@gmail.com with your order details.
All items must be:
- Returned within 14 days of purchase
- Unworn, unwashed and unused
- In original condition with tags (if applicable)
SHIPPING (RETURNS & EXCHANGES)
- Customers are responsible for all shipping costs associated with exchanges
- Original shipping costs are non-refundable
- We recommend using a tracked shipping service, as Bom Diggity is not responsible for lost return items
IMPORTANT
Bom Diggity is not liable for any items lost or damaged during return shipping.
Please ensure all returned items are packaged securely.
We appreciate your support and understanding as a small business.